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[Jimmyg]

I have heard that he isnt great at replying to emails etc ............ the only downside to H4L I have heard, but just a small one as a lot of the time it is impatience from the buyer to get their hands on the merchandise!

Not wanting to slag off a Forum sponsor but in support of Viper Cricket, I've had patchy responses to my emails from Matt in the past, which has led me to source bats from other forum bat manufacturers.

[petehosk]

I think that a lot depends on the time of year and how busy the maker is!
Matt is a one-man show and can sometimes be snowed under being in such demand!
Generally I have found him responsive and realise that if it takes a few days to reply, there is a very good reason for that!
But the pay-off is that he makes some absolute gems! 

[Mr Dinos]

Nothing wrong with Matts communication as I have dealt with him easily in the past

[i12breakfree]

Amazing how this Post has now become a topic about H4L customer service

[Bez013]

Matt is a great guy to deal with, always helpful and he does reply.....I think in this world of e-mail, twitter and facebook people expect (wrongly) an instant response!!

I've dealt with Matt a number of times to buy part mades and had a rehandle done and he has always answered in what I consider to be a timely fashion and orders usually arrive quickly, he was very patient dealing with my stupidity in incorrectly addressing a paypal payment 

[Manormanic]

Not wanting to slag off a Forum sponsor but in support of Viper Cricket, I've had patchy responses to my emails from Matt in the past, which has led me to source bats from other forum bat manufacturers.

Although he never did reply to my email about a refurb for my Hattori, in general Matt is pretty good - no worse than most, certainly, and I have never had a bat that has gone like that Hattori (1500 runs and counting!)

[tushar sehgal]

Here is a good way to gauge how busy Matt is, if you see him on the forum thats the perfect time to email him, if you haven't seen him on here a while chances are he is super busy.

I am very happy IJC are going to stock H4L as that gives us the options of picking these quickly when Matt is busy, there is no doubt about quality of Matt's bats and service

[thedon]

Paul, how will the prices compare to going direct to h4l?

[thecord]

Paul, how will the prices compare to going direct to h4l?

Quote from: gdb19 on Yesterday at 09:14:33 PM

Great news Paul, I might be in touch about a 3lb long blade Tempo later this year. I was thinking I'd get one and send to you for knocking in but this would be ideal. Will the prices be the same as the H4L site?




No, we will discount from the H4L prices.  Exactly how much is still to be determined though! Give me a shout when you want the bat, Graham, irrespective of whether we have such a bat in stock or not.

[thedon]

My bad.Have been sat in a&e for the past 2 hrs and im going mad!

[ItsJustCricket]

Just got back from my visit - so may change the course of this thread a bit with photos etc.

We have decided on our prices, and have picked 10 lovely bats! I am genuinely blown away by the looks, pick-up and, most of all, performance of these bats.  The pressing is actually my favourite of all the bats we stock - I just love a softly pressed bat and these are as soft as they come.  Just stunning bats and I'm pleased with our selections...

[FattusCattus]

Oh Buddha!

My sphincter begins to close as my wallet begins to open.

Paul is dangerously close to me as well.

Bugger!

[ItsJustCricket]

Paul,

Will you be picking up any Tempos?

Yes, Bruce, picked a couple of Tempos including a Tempo Pro with 14 grains.  They pick up really well for 2.13/2.14 bats...

[farnham_quins_2]

Will definitely have to visit. And try my best to not buy one...

[Spanky]

Glad to hear our impressed by the H4L bats Paul, a number of people on here including myself rate them very highly and I know you have tried numerous brands so have something to compare them too.

Did you get any softs Paul?