Have been wanting to do this for a while but didnt get time... and sharing my experience with MSR bats and their service just felt right as there are not many reviews on here...
To start - I got the bat exchanged for a small fee.
About the old bat - eventhough the balance was little bit off (as mentioned in earlier post), the bat played really well. I used it in 2 T20 games before the season ended and scored 32 and 52. I know individual scores doesnt mean much because its relative to the oposition you play. But I can say for sure, I hit some of the cleanest sixes I have hit in recent time. The bat was very forgiving, you could hardly feel the ball was mis-timed (if you know what i mean) in your hand except that it didnt go where I wanted it to. The bat was knocked-in for 30 mins around the edges as advertised and nothing more, was used straight in the game.
I reached out to Steve and got the bat exhchanged for a small fee. Steve was kind enough to let me pick from one of the bats he had on eBay and this is the one I picked -
http://www.ebay.com/itm/2lb-9oz-MSR-16-Grain-GUARANTEED-GRADE-1-ENGLISH-WILLOW-CRICKET-BAT-WS-005-/161135497584?ViewItem=&item=161135497584&nma=true&si=h4egLDfVOkFHln%252BCp%252F0H16yzWPI%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557The bat is as good as the old one but with better balance and pickup. You can see from the pictures, its quite a good looking bat. I have used it in nets couple of times and it feels better than the old one in many ways.... I am sure it will play well in the games.
I have owned 2 Blackcats in last 3 yrs and they were my match bats and love them. I was little skeptical before I made the purchase as the bats looked good and big but there wasnt lot of information about how they played. I think MSR will be my match bat next year....
they have better grains than some of the bats which go for 400-500. Only thing I dont like is the stickers. The bat lost almost an ounce after I took the stickers off. Why would you want to hide such a beautiful bat... lot of plastic