Agree - look in the custom companies section of the forum and you'll find more than enough opinion!
Mine was good, although I feel I was slightly naive (pre forum days!) in that I paid for the bespoke experience and got a pre made that picked up the best of about 20 I tried. Personally didn't get on with the bat, but the finish on it was superb and John is a very nice guy to deal with.
If you're looking for something made from scratch, it's not for you. If you don't mind selecting a beauty from endless pre mades, go down to John and see what he's got...