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[Warneymonster]

Quick update. after today's game was called off I decided to go down to fordhams and sort this out, I think they thought I would let it go after the few calls I made.

I went there prepared to swap for something comparable and they literally had nothing, I was offered ambi pads and questioned as to why they weren't suitable. After about and hour and half of attitude and muttering under the managers breath she finally gave me a full refund (through gritted teeth) this was presented by having my credit card and refund receipt thrown back at me and with a grunt.

I must stress I was not rude at any stage and was perfectly reasonable when offered alternatives, I refused a credit note as it was no use to me considering they had no stock of anything suitable. I understand that they did not have to refund me but having agreed to it and considering how much I have spent there over the past few years I would expect a degree of manners.

Anyway, sorted now as went straight down the road to romida and got a pair of impulse 950. In complete contradiction they could not have been friendlier and were full of advice as to which models were available dispute the shop being rammed when I got there. I know I was spending money rather than asking for some back but I have found the service good when returning faulty kit bought from them as we'll.

Rant over, dealt with now and never using fordham again

[WalkingWicket37]

Quick update. after today's game was called off I decided to go down to fordhams and sort this out, I think they thought I would let it go after the few calls I made.

I went there prepared to swap for something comparable and they literally had nothing, I was offered ambi pads and questioned as to why they weren't suitable. After about and hour and half of attitude and muttering under the managers breath she finally gave me a full refund (through gritted teeth) this was presented by having my credit card and refund receipt thrown back at me and with a grunt.

I must stress I was not rude at any stage and was perfectly reasonable when offered alternatives, I refused a credit note as it was no use to me considering they had no stock of anything suitable. I understand that they did not have to refund me but having agreed to it and considering how much I have spent there over the past few years I would expect a degree of manners.

Anyway, sorted now as went straight down the road to romida and got a pair of impulse 950. In complete contradiction they could not have been friendlier and were full of advice as to which models were available dispute the shop being rammed when I got there. I know I was spending money rather than asking for some back but I have found the service good when returning faulty kit bought from them as we'll.

Rant over, dealt with now and never using fordham again

So in short the company giving you your money back weren't overly pleased, but the ones taking your money from you were incredibly helpful (as if trying to make a sale!)

Typical salesman haha 

[Warneymonster]

Unhappy about giving money back doesn't even come close, she was outright rude from the start.

The fact that they offered my ambidextrous pads as an alternative and didn't seem to understand or appreciate why they weren't acceptable sums up the whole experience

[tim2000s]

She would have done much better to have told you no. They were used.

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[Warneymonster]

She would have done much better to have told you no. They were used.

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I would 100% have accepted that, I fully expected that and was pleasantly surprised that they looked to swap them out. It was once they didn't find anything she got involved and became really rude. I don't realy understand why as I didn't once demand a refund or give them a hard time for not having anything to swap for.

It has wound me up more since I have gotten home, done now though

[Danny1981]

all's well that ends well

[Seniorplayer]

Never understood why some sales staff  have attitude when refunds have been agreed and  they are required to hand you back your money  surely it is in there interest to encourage your repeat business.

[OwzatOllie]

Enjoy the 950s.  I got a pair from Asad couple of months back and I love them.  Only 2 bad things about them is the straps are quite long and the material inside doesn't feel top notch.  But hey, they cater for my needs and are dead comfy!

[Warneymonster]

Enjoy the 950s.  I got a pair from Asad couple of months back and I love them.  Only 2 bad things about them is the straps are quite long and the material inside doesn't feel top notch.  But hey, they cater for my needs and are dead comfy!

I'm pleased with them, got the matching gloves as well. Really comfortable


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