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[EaglesCC]

This is part of the consumer credit act - so if you made a debit card payment and went into overdraft, perversely you are covered.

However this is for UK only and I am not sure if it is the same for Australian purchases.

I think the underlying principle here is borrowed money (i.e. overdraft and credit card) so the banks/ lenders have an interest in claiming it back. When you use a debit card (without going into overdraft) it's your money so they couldnt care less.

I have no judgement on whether this applies in the UK only but I would suggest first course of action is to try to resolve it with the seller. Ensure you have a correspondence from the seller accepting they will reimburse you for returned postage and the agreed amount (both what you paid and what it's costing you to return it).

If that fails you should pursue the credit company root (if applicable).

[The Palmist]

I figured that buying off a Custom Bats Forum Sponsor, buying big brands and having picked up the exact bats to pick exact weights would eliminate all the issues right, wrong.

Don't think why this thread shouldn't be in the relevant sponsor's area. We are happy to post all the nice reviews on customer service etc. so it is only fair to allow this to be posted there as well.

That said I am sure they will sort you out if you explain nicely.

[Gingerbusiness]

Hi guys,

After some general opinions on this one with ordering bats online.

Bit of history first.
I've been massively underwhelmed this season with the quality of bats here in Australia. Maybe I'm being picky, but $600 for a blemished 'grade 1' Indian made piece of willow that doesn't ping particularly well, just doesn't sound like bat satisfaction to me.

Anyway, I decided to take a punt and try and take advantage of some of the end of UK season sales, to pick up some brand products better than Australian prices.
I did my homework to eliminate some of the variables. I've measure up in one of the speciality stores here in Brisbane two bats that I knew I could get from one of the forum sponsor stores. I figured that buying off a Custom Bats Forum Sponsor, buying big brands and having picked up the exact bats to pick exact weights would eliminate all the issues right, wrong.

I placed my order. Their site allowed me to specify weights (light - 2'8 - 2'9, extra light - 2'7) and I made an additional comment restating me requested weights and if not in stock to please contact me before dispatching my order.
Nothing heard from them regarding weights.

The bats have arrived, one is 2 ounces to heavy the other 5 ounces over my specified weight. The explanation, 'I also use light weight bats and felt they picked up well'. To me, there is a massive difference between 2'7 and 2'12.

This leads to my subject title. Is this just one of the risks you run buying bats online or do I have the right to be pi$$ that the retailer has essentially got rid of their end of season stock somewhere where they know it isn't likely to be returned due to my out of pocket expense sending them back to England from Australia? They have advised they will do a refund, but I'm still likely to be $100 out of pocket for something that wasn't my error.

As you can see, I've intentionally not mentioned any brands, so please don't enquire.

Keen on some opinions guys.

I don't think you should be liable for shipping for a product which does not match the specifications of what you asked for. (Though I had to pay when I got a refund from Shark Cricket last year...)

I have a small amount of sympathy for the sponsor, who is trying to provide something which he/she assumes will please you - as you cannot visit the factory/store HOWEVER this should not be done without consultation - Old business adage 'Customer is King'.

Hope you get it sorted mate.

[Percy]

FWIW when I ordered a bat from UZI earlier this year that turned out not to be what I ordered I reeceived a brilliant service and full refund including P&P no questions asked - couldn't ask for more!

[uknsaunders]

I'm not entirely sure why the offending party can't send a courier to pick it up from Aus and send it back to the UK at no cost to you.

[tim2000s]

Have you approached the seller?  What have they said/done?

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[GarrettJ]

2.12 instead of 2.7 is shocking, should be returned at their expense and a full refund or a 2.7 sent

[Vitas Cricket]

Quite a sizeable weight difference. If a customer specifies a weight i wouldn't then pick out a bat on pick up and send it because it 'felt light'

I do try to stress that an ounce (maybe 2) here or there isn't too much and that balance and feel are much more important when selecting a bat. But of course the worlds most fantastically balanced 2'12 still won't feel like a 2'7, that weight gap is just too big.

We all have scales, they aren't hard to use.

Probably time to name and shame. I know its not me so I'm just an interested observer

[FvanN]

If I ordered a 2.7 bat and I received a 2.12 I would be fuming.  And as for being spun a story about the pick up and feel well that is just an added insult. Not quite the "custom" custom bat forum service we have all become a custom to. I would expect a full refund including the return postage

[iand123]

Whilst I agree that the weight difference is unacceptable ( although it's worth waiting to hear the sponsors side of the story too) most stores T&C's state that refunds don't include shipping fees. With this case being uk->aus I can see it's going to make it difficult for the customer to pay this

[smokem]

When selecting bat weights in said online store, does the shop in question state that weights are "carefully checked by instore bat expert"??

[tushar sehgal]

Did I miss something? why does everyone keep saying sponsor!!

Weight difference is unacceptable, even if you had not specified an exact weight it still does not fall under the light category. Ask for a refund including shipping cost both ways and also duties if you paid any.

[tim2000s]

Because the op says sponsor tush.

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[tushar sehgal]

Because the op says sponsor tush.

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I need eye glasses lol...thanks Tim

[ProCricketer1982]

Name and shame dude.  This sort of thing needs highlighting