I don't understand the weight talk tbh - IMO it misses the point by a long stretch. Granted, you want something in a certain weight, but an oz or 2 is really very little. If it picks up and plays well, that weight means nothing. They do seem to get an inordinate amount of flack for it, though I also fail to believe it's just them that have the phenomena.
Are they worth it (and associated risk/hassle of buying something blind/afar)? Can't say tbh. I ADORE their stickers and brand profile - probably my favourite of them all (traditional, bespoke AND innovative/forward thinking) - but is the product (the piece of wood) head and shoulders amongst anything you can source here? I'm not so sure.
I bought one as I was seduced by the Ultra profile, and it genuinely had a physics defying pickup and the wood placement was the perfect blend of an "MMI with shoulders". On the evidence of that bat I will say they can definitely shape something special, and that's one thing I'd say not everyone could do to that standard.
The service is second to none though, and as a company they are one of the most pleasant people in the industry to deal with. The one experience in Cricket that was close to having a bespoke suit made!