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Ask for money back

Use it the way it is

Or pay to have a new handle in

[WalkingWicket37]

Cheers mate, I'd missed that one! Maybe I'll be giving SF a miss now then.

Would Mr OLS get wound up if I asked for pictures of the bat handle to prove it was nail free before placing my next order? 

[uknsaunders]

Easy way to demonstrate his excellent customer service.......

Not try and claim it appears in all bats and apologise for sending a faulty product. Send you a new one out at his expense. Surely that would then have prompted a thread saying look at this amazing service rather than what are peoples opinions on seeing something in a bat that shouldnt be there when it is brand new.

Simples really

Then compound it by doing it to a repeat customer and writing long emails saying he shouldn't complain or share his experience.

UK consumer law - it's faulty, send it back and get a refund/new bat/repair. No discussion or hassle in 99% of cases, and probably 100% with our forum sponsors.

[tim2000s]

Then compound it by doing it to a repeat customer and writing long emails saying he shouldn't complain or share his experience.

UK consumer law - it's faulty, send it back and get a refund/new bat/repair. No discussion or hassle in 99% of cases, and probably 100% with our forum sponsors.

This transaction is not governed by UK consumer law, so he can do what he likes. He is an Indian company and therefore has no obligation to do anything that UK consumer law outlines.

[uknsaunders]

This transaction is not governed by UK consumer law, so he can do what he likes. He is an Indian company and therefore has no obligation to do anything that UK consumer law outlines.

I know that Tim, I was advocating buying in the UK 

[TangoWhiskey]

On a slightly different tangent, one of the guys at my club repaired a split toe by hammering a nail through it. Might have been a wood screw thinking back to it. Worked pretty well and lasted a couple more seasons.

[simonmay5]

On a slightly different tangent, one of the guys at my club repaired a split toe by hammering a nail through it. Might have been a wood screw thinking back to it. Worked pretty well and lasted a couple more seasons.

Maybe that sf are one to something with their nails in handle but don't see it taking off lol

[token]

I sympathise with OS regarding the nail. I'd imagine he was unaware of its existence prior to sending. However, he has shown a lack of foresight in dealing with the problem; ostracising both a regular and a whole host of potential customers. Any resolution now will appear somewhat artificial and insincere. I wish you luck nonetheless.

[uknsaunders]

I sympathise with OS regarding the nail. I'd imagine he was unaware of its existence prior to sending. However, he has shown a lack of foresight in dealing with the problem; ostracising both a regular and a whole host of potential customers. Any resolution now will appear somewhat artificial and insincere. I wish you luck nonetheless.

The relationship is with the consumer and the retailer, not with the consumer and the manufacturer. If you buy a can of soup from tesco and it's full of maggots you take it to tesco, not the Soup Producer. Just smacks of trying to avoid a refund.

[Uzi Sports]

Simon requested me to check our SF bats which I have done . There were no nails in any of our bats

[InternalTraining]

Got a very big email off online stockiest this morning and it seems he is really not happy with this topic and said I should off waited a week for him to sort but as he said its in all sf bats and the Handel is fine he pretty annoyed that I posted on the fourm but I said to him if he had offered to replace the Handel it would off been the end off the matter and I would off committed that his customer services are good and he looks after his customers shame he hasn't and I am sure it's put a few people off buying from him

Save that email. OLS may have just defamed the SF brand. 

[simonmay5]

Save that email. OLS may have just defamed the SF brand. 

.


I have saved the email i might decide to post later but not sure what it will achive as it just shows how poor the customer service is all I am asking is for him to replace the Handel which will cost 30 pounds if he had agreed to this in the first point off contact this would not off even been a topic on hear

[InternalTraining]

^ That is a reasonable request.

[Wickets-then-runs]

I bought a Dwayne Smith edition SF bat a few weeks ago from OLS. When the bat arrived, it was an ounce and a half heavier than what I ordered (no huge deal as it picks up pretty well), but had some stickers on the back that I hadn't seen before on any reviews. When I rolled the grip off to change to an octopus, it had "Optimus" written on the handle in thick pen. When I emailed OLS asking about this (the DS model is $40 dearer) he assured me it was all fine and definitely genuine. he said the stickers were the new 2015 stickers (the same excuse he used when I bought an SS Platinum off him last time).
I have just checked the handle after reading this thread and mine also too has a nail in the handle near the top of the handle.
It is a real pity as it has spoiled the experience of getting a bat that absolutely pings! I'm keeping the bat but only because I can't be bothered with the stress of trying to return it.
I will, however, never buy from him again and will be telling all that listen about his refusal to assist customers with concerns.

[FvanN]

After reading all this I think its fair to say I will stick to UK seller's.

[parthnayak]

Well on the other side , I just checked my SF optimus handle and I can see nail in the handle near the top side And I got it from champion sports , Mumbai .