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Ask for money back

Use it the way it is

Or pay to have a new handle in

[simonmay5]

I bought a Dwayne Smith edition SF bat a few weeks ago from OLS. When the bat arrived, it was an ounce and a half heavier than what I ordered (no huge deal as it picks up pretty well), but had some stickers on the back that I hadn't seen before on any reviews. When I rolled the grip off to change to an octopus, it had "Optimus" written on the handle in thick pen. When I emailed OLS asking about this (the DS model is $40 dearer) he assured me it was all fine and definitely genuine. he said the stickers were the new 2015 stickers (the same excuse he used when I bought an SS Platinum off him last time).
I have just checked the handle after reading this thread and mine also too has a nail in the handle near the top of the handle.
It is a real pity as it has spoiled the experience of getting a bat that absolutely pings! I'm keeping the bat but only because I can't be bothered with the stress of trying to return it.
I will, however, never buy from him again and will be telling all that listen about his refusal to assist customers with concerns.

That's very interesting his customer service is shocking and I would advise all to stay well clear in a email to me he got really quite rude and not something I was expecting from a company like his I will never order a thing off him again stick with the sponsors who will bend over backwoods to look after use

[Northern monkey]

I'm sorry to say, this blokes sounding more and more like a complete 'piss taker'
You can't treat loyal customers like this ? Online stockist

Nails in handles?
You honestly couldn't make that up

I'm sure if shops like online stockist sent the bats back to SF, something would be done?
Just turns bat buying into even more of a lottery

[ChAoZ]

Seems there might be a few QC issues
http://www.ptvsports.tv/icc-cricket-world-cup/mahela-jayawardene-breaks-his-bat-vs-afghanistan-at-dunedin-feb-22-2015/

[amritpremi]

Seems there might be a few QC issues
http://www.ptvsports.tv/icc-cricket-world-cup/mahela-jayawardene-breaks-his-bat-vs-afghanistan-at-dunedin-feb-22-2015/

Very similar to what happened to Carberry's Kook.

[OwzatOllie]

This is a very unprofessional thing to do.  Can't believe that has happened.  I'd just contact SF and ask what it is they are up to!

[joeljonno]

Sorry to open this older topic but I was watching the England game and saw Screwfix was advertising, they have "SF" as their logo too, just thought it was coincidental that the bat with the nail in was also "SF".


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