Topic: Surridge Sale (Read 8065 times)

StandUpKeeps · « **Reply #15 on:** March 16, 2015, 01:52:28 PM »

Exactly!!

spoonbed · « **Reply #16 on:** March 18, 2015, 01:22:09 PM »

Just had an email saying that my order has been cancelled as now out of stock.
It was a bargain I suppose, but feel that from a customer relations point of view, they've shot themselves in the foot.
Should have a better way to monitor stock control through their website, and shouldn't take 10 days from date of order to work out no stock!

uknsaunders · « **Reply #17 on:** March 18, 2015, 01:41:32 PM »

They emailed me with an amended order showing only 3 of my 7 items. This came to �3.60 and then �4.17 for delivery. I have asked them to reconsider the delivery charge given the order was supposed to be dispatched 24 hours after purchase and delivered 48 hours after that = 3 days. It's been nearly 2 weeks since my order so they have failed to deliver in the agreed timescales. Not expecting much but it is taking the micky to still charge for delivery.

WalkingWicket37 · « **Reply #18 on:** March 18, 2015, 01:58:45 PM »

I've still heard nothing!
I'm expecting nothing now, but some sort of communication would be nice...

joeljonno · « **Reply #19 on:** March 18, 2015, 02:01:07 PM »

I've had a couple of bits missing but the rest is still there to be sent, allegedly.

Sent from my iPhone using Tapatalk

Rob580 · « **Reply #20 on:** March 18, 2015, 02:03:32 PM »

Quote from: uknsaunders on March 18, 2015, 01:41:32 PM

They emailed me with an amended order showing only 3 of my 7 items. This came to �3.60 and then �4.17 for delivery. I have asked them to reconsider the delivery charge given the order was supposed to be dispatched 24 hours after purchase and delivered 48 hours after that = 3 days. It's been nearly 2 weeks since my order so they have failed to deliver in the agreed timescales. Not expecting much but it is taking the micky to still charge for delivery.

I think it's taking the micky to ask for free postage when they're essentially giving them away! If you were paying full price then fair enough, but you're getting at least a 90% discount on pretty much everything, you'll want them to come round and wash your car next!

uknsaunders · « **Reply #21 on:** March 18, 2015, 02:13:29 PM »

Quote from: Rob580 on March 18, 2015, 02:03:32 PM

I think it's taking the micky to ask for free postage when they're essentially giving them away! If you were paying full price then fair enough, but you're getting at least a 90% discount on pretty much everything, you'll want them to come round and wash your car next!

Sorry worded that incorrectly - should of been charge as much for delivery.What I actually said to them was to reconsider the postage costs, I wasn't expecting it free. The cost of delivery assumes a certain level of service, which clearly hasn't been met. The cost of the item is irrelevant, they would charge the same delivery costs whether the item was full price or not.

wayward_hayward · « **Reply #22 on:** March 18, 2015, 02:15:34 PM »

I had forgotten about my order! I have had no contract from them at all

Rob580 · « **Reply #23 on:** March 18, 2015, 02:16:19 PM »

Quote from: uknsaunders on March 18, 2015, 02:13:29 PM

Sorry worded that incorrectly - should of been charge as much for delivery.What I actually said to them was to reconsider the postage costs, I wasn't expecting it free. The cost of delivery assumes a certain level of service, which clearly hasn't been met.

That's fair enough then I guess. Sorry I jumped down your throat there, just thought you weren't happy with the savings you were already getting!

uknsaunders · « **Reply #24 on:** March 18, 2015, 02:19:51 PM »

Quote from: Rob580 on March 18, 2015, 02:16:19 PM

That's fair enough then I guess. Sorry I jumped down your throat there, just thought you weren't happy with the savings you were already getting!

Well I'm expecting them to tell me to get stuffed, so I will either have to pay full postage or not. I'm just annoyed that I will be paying for a 48 hour service but getting a 2 week service!

Gurujames · « **Reply #25 on:** March 18, 2015, 02:23:18 PM »

Be grateful you got anything. you are the only person to have hade any sort of order fulfilled.

uknsaunders · « **Reply #26 on:** March 18, 2015, 05:14:20 PM »

ok - spoke to the Surridge guy and he wasn't going to reduce the delivery costs but was happy for me to replace my missing items from a revised stock list. I have added it to my google drive if anybody wants to see what is left as of today:-

https://drive.google.com/folderview?id=0B_GRRdZ6U2WOUG1iNDRLVzlFVUE&usp=sharing

StandUpKeeps · « **Reply #27 on:** March 18, 2015, 05:33:03 PM »

I placed my order 2 weeks ago and had them cancel it today however just noticed two of the items are still on their stock list...

uknsaunders · « **Reply #28 on:** March 18, 2015, 06:41:14 PM »

Quote from: StandUpKeeps on March 18, 2015, 05:33:03 PM

I placed my order 2 weeks ago and had them cancel it today however just noticed two of the items are still on their stock list...

Question is are they the right size? Some items are in multiply sizes and others appear individually by size. Also noticed a few items that don't appear on the website, SUR206 is a cricket jumper for �1.50 etc etc . I googled the code to find out what it is. This sale appears to essentially be a stock clearance in it's intended form, not the hyped up sales that are common place. Lots of bits and pieces, previous clients discarded stock and lots of odd sizes. Some of the stuff I imagine is very nice kit if you don't mind people asking you if you are from Clyde FC or Southampton Sports Sciences.

StandUpKeeps · « **Reply #29 on:** March 18, 2015, 06:50:17 PM »

Haha, very true, the jumpers are still in stock for the sizes i ordered, i have emailed them too but no response as of yet.

I've almost just given up and am going to have to find something else.

Author Topic: Surridge Sale (Read 8065 times)

StandUpKeeps

Re: Surridge Sale

spoonbed

Re: Surridge Sale

uknsaunders

Re: Surridge Sale

WalkingWicket37

Re: Surridge Sale

joeljonno

Re: Surridge Sale

Rob580

Re: Surridge Sale

uknsaunders

Re: Surridge Sale

wayward_hayward

Re: Surridge Sale

Rob580

Re: Surridge Sale

uknsaunders

Re: Surridge Sale

Gurujames

Re: Surridge Sale

uknsaunders

Re: Surridge Sale

StandUpKeeps

Re: Surridge Sale

uknsaunders

Re: Surridge Sale

StandUpKeeps

Re: Surridge Sale