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[WalkingWicket37]

That's a bit harsh on VKS mate, it's not their fault you ordered the wrong size items! 

As for Cricket Direct and Barringtons, I've never used either so cannot personally comment, but from what you've said you've got a right to feel hard done by.

[Seniorplayer]

Can understand your frustration and anoyance personally when ordering online tend to get  my kit  pre season.

[ProCricketer1982]

just sums up modern day customer service tbh, not sure why anyone is surprised.

[horseman]

Send them back with myhermes 3-5 quid. Then make sure they refund you by next week. Then order from someone else!! If people dont value your business enough its best to not give it them. As the pro says, its the norm nowadays. Apart from a select group who go above and beyond.

[Vitas Cricket]

You could always use a forum sponsor, we are more than happy to help, even if it is product we don't actively stock.

The Legend pad is slightly twisted by design, my 2012 Legends are still going strong and are my favourite pads ever, but it did take me a little while to get used to the twist. The model you have received is the 2013 pad, not the 2014 one. Their URL even carries '2013' so i'm not sure whats going on.

[Ayrtek Cricket]

just sums up modern day customer service tbh, not sure why anyone is surprised.

Bit of a mass generalisation there, some companies pride themselves on customer service and I would like to think build up a loyal customer base as part of it.

[icewolf]

After sending some photos they now agree that they are 2013 version and were sent by mistake. Now they don't have my size in stock and it would take 10 days for the new stock to arrive that means about 3 weeks.

[Vitas Cricket]

After sending some photos they now agree that they are 2013 version and were sent by mistake. Now they don't have my size in stock and it would take 10 days for the new stock to arrive that means about 3 weeks.

I'm guessing you want small mens RH based on previous posts? I could have a set in stock with me on Monday if required.

[icewolf]

Can anyone please tell me if they r foam only or do they have cane+HDF around shin area? I know the new ones have that.

[icewolf]

I'm guessing you want small mens RH based on previous posts? I could have a set in stock with me on Monday if required.

Thanks, yes small men size but I dont know how long will they take to refund me.

[Vitas Cricket]

Can anyone please tell me if they r foam only or do they have cane+HDF around shin area? I know the new ones have that.

2013 is foam according to the catalogue.

[procricket]

just sums up modern day customer service tbh, not sure why anyone is surprised.

I was up till half one sorting something out last night I think people are spoilt on this forum by customer service by and large yes we mess up sometimes but we try our best all or most in here for sure I know that.

Ps as I keep telling people I'm not on commission either I did it to sort somebody out!!!!

[icewolf]

2013 is foam according to the catalogue.

Yeah that's the main reason I wanted to return these otherwise they are still very nice and feel solid.

[icewolf]

Any other high end pads recommendations? is there any company that still makes their pads and gloves in UK?

[horseman]

@icewolf , there are plenty of options. Jake at vitas can direct you. Vks do a great in house set, ss made by memory.

Whilst on the subject I just wanted to say that the forum sponsors go above and beyond our expectations with regards service. Most on here will put in a call to their most trusted for any kit. In my case bats - paul aldred, the doctor and procricket at b3. Anything else I always send jake an email. I think the service quotes were more suited at the sports direct type staff or similar.