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[gazr5]

Hey every one,

I ordered a Shrey Masterclass stainless steel lid from Cricket Direct. It arrived this morning, apart from being the wrong colour from what I ordered it also looks like the grill has been squashed or has been misaligned. Is it just me or do other people think this also?

[cricketrob]

If it's the wrong colour send it back anyway


Sent from my iPhone using Tapatalk

[WalkingWicket37]

Return it and ask for the right colour, if they sent the wrong item it needs to be rectified!

[Jaffa]

I think you're right about the grille. It is very tricky to get it right/straight. There is a tolerance on them but I guess this must have slipped through the QC.

If we're supposed to be batting with level eyes, a wonky artificial horizon (peering through the grille) must be off putting surely.

btw for the colour, was the box marked up wrong or did they send the wrong box?

[gazr5]

Heres what I ordered.



Here's what the label said...

[Vitas Cricket]

If they have a free returns system set up, then use that to get the correct item.

If they don't, then i have some experience in this area. Your contract with a retailer does not commence (ie you can cancel for a refund) until the retailer dispatches the goods you have ordered. As they clearly haven't dispatched the goods you have ordered, you are free to cancel your order for a refund, it is their responsibility to arrange for the item to be returned if they want it back.

What i usually do is something along the lines of the below:

Tell retailer they have not dispatched my order. Tell them unless my order is dispatched immediately then i shall be cancelling for a full refund. Remind them if they want items that they have sent that are totally irrelevant to my order, then they must arrange for collection of said items.

I am amazed at the number of retailers, especially large ones, who after this process have sent me the correct goods and never bothered to collect the goods they sent incorrectly.

I once ordered a controller for a games console, but was sent a controller for the 'other' console (cant remember whether it was Xbox or PS3 as i had both at the time) i went through this process and the correct controller arrived, resulting in a nice ebay profit for me on the unwanted controller.

[gazr5]

Great advice.

How would I cancel the order though? I've received it and the money has come out of my PayPal account?

[Vitas Cricket]

Great advice.

How would I cancel the order though? I've received it and the money has come out of my PayPal account?

I've never actually got to the point of cancelling, as retailers have rectified the problem just from the threat of me saying i will cancel. But if it is paypal and if it does go that far, it is very easy. Just file a claim with paypal for goods not received. As i said earlier, the thing you've been sent has nothing to do with what you've ordered. The fact that it is nearly the right product doesn't matter, it could be a pair of GM socks, it could be a couple of cricket balls, it isn't a black helmet as ordered.

The possible damage is a separate issue but as you've not got the colour you've asked for i would go down the route i have suggested first.

[northernboy1987]

I agree absolutely with Jakes advice and if it does come to the point of needing to claim a refund PayPal will 100% have your back, don't worry about that. It's one thing they are usually particularly good at is looking after the buyer in a transaction.