Paul/Chris - do you think the stance will push people away from buying through you but push people to deal directly with a custom bat maker instead? I know that not all of your brands offer a direct custom option (GN springs to mind unless you pay the ridiculous circa £1000 price) but for those that do i'm confused as to why you'd choose to go to a retailer when you could just contact them direct and get a bat made. All i can think of is it will be more expensive and is more aimed at the custom options. For example you can order bats direct from Salix although maybe only if you attend the workshop in person
In answer to this, not a lot of places actually allow you to get a custom made bat, unless you visit the workshop as you say, which can be very impractical. And as for going direct, simply put a lot of people don't want to pay an extra 50 odd quid for a service they can get from us absolutely free!
As regards to losing the generic customer, we usually find that through our expertise and experience, and YouTube channel, our customers trust our judgement. They will generally enquire on our website for say a GM, or NB bat, and then 9/10 once we have explained our reasoning they will then listen to our suggestions, which often turn out to be a better, or more suitable, bat for them! As for the 1/10 - we feel that this is an acceptable loss to ensure we have a strong brand identity and good customer relations!
A lot of people have mentioned that they fail to see a USP. We haven't talked about it much ourselves, but in answer to it directly, the USP is who we stock and why we stock it. Nowhere else will
EVERY SINGLE BAT BE HANDPICKED. That seems to be fairly unique to us! Not many other places will willingly give up some good cash to ensure a philosophy of business and ethical stand is taken, that seems to be heading towards unique!