Now I am not a fan of ols, but surely this is a FedEx issue not an OLS issue?
Anyway at least you have your cash back now
FedEx misplaced the package. OLS filed a refund claim with FedEx and they refunded the declared value of US$200, while the package was worth US$500. Won't you agree that FedEx have done their part here ? OLS was at fault for declaring the package as low value. While placing the order, i specifically asked him to declare the correct value and i will take of the customs charge. He seemed to ignore that part completely ...
Anyways claim got dragged even more due to bad Paypal customer service. I pinged OLS on FB and he was ready to refund the money as soon as they send the refund request. It took multiple phone calls and documentary evidence from my side to convince Paypal to open a refund request from OLS. OLS sent me back the money as soon as Paypal sent him an email or something ...
After all the hassle i feel like FedEx and OLS have been reasonable (despite the earlier screw-ups), but Paypal have made the whole process of buying very messy !