Customer service issue
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mohawks94

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Customer service issue
« on: April 08, 2016, 12:12:51 PM »
Wanted to get some opinions on my situation:
Ordered about 800 quid of kit from Legget and Coe on Sunday. Have had payment confirmation from PayPal, and order confirmation emails from L&C. Since Sunday I have heard nothing, despite their terms and conditions saying it would be dispatched within two days. I've been in touch but had no response from sales.
Trying to decide if I call them and enquire, or give them a couple of days and open a case on PayPal.
All opinions appreciated!
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WalkingWicket37

Re: Customer service issue
« Reply #1 on: April 08, 2016, 12:17:02 PM »
Phone them and get the reason before jumping in with a PayPal claim.
You'll look a bit of a tit if you put in a claim and it's shipped the same day (trust me, I'm speaking from experience here...)
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Sivlar13

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Re: Customer service issue
« Reply #2 on: April 08, 2016, 12:19:51 PM »
Yeah definitely just phone them now, sooner the better.
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dannyhall04

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Re: Customer service issue
« Reply #3 on: April 08, 2016, 12:23:24 PM »
So would have been shipped by Tues/Weds at the latest, hardly an eternity up to now is it? Imagine it's a busy period, too.
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mohawks94

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Re: Customer service issue
« Reply #4 on: April 08, 2016, 01:52:06 PM »
Its the lack of any communication which is the concern rather than slow shipping, even if it is slightly annoying.
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Tom

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Re: Customer service issue
« Reply #5 on: April 08, 2016, 02:02:54 PM »
Are they still going? No updates since last year
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Bulldog Cricket

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Re: Customer service issue
« Reply #6 on: April 08, 2016, 02:56:09 PM »
Unbelievable. Just pick the phone up. Say hi please can you give me an update on my order. Thanks.
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mohawks94

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Re: Customer service issue
« Reply #7 on: April 08, 2016, 03:07:28 PM »
@Tom, prices have changed on an item since my order so id hope so!
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Ams4287

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Re: Customer service issue
« Reply #8 on: April 08, 2016, 03:11:59 PM »
Ah the modern world, what did we do before emails?! Ah yes picked up the phone.

You could try a fax or carrier pigeon if the phones a issue 😳
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mohawks94

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Re: Customer service issue
« Reply #9 on: April 08, 2016, 03:22:37 PM »
Left a voicemail, hopefully he will respond to it.
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radiomark

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Re: Customer service issue
« Reply #10 on: April 08, 2016, 03:40:41 PM »
With a name like that maybe he's legged it.
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Churchy1989

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Re: Customer service issue
« Reply #11 on: April 08, 2016, 03:48:14 PM »
I would be worried also after spending around £800!  Call Call Call!
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mohawks94

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Re: Customer service issue
« Reply #12 on: April 08, 2016, 07:08:19 PM »
Decided if I hear nothing by the end of business trading tomorrow then I will open a case.
Also decided to go with what the forum trusts, and having seen a lot of Focus UK and Aus on twitter/instagram I will be making a trip to Jake at Vitas, or at least sending a sizeable order in.
Was undecided between Icon and Focus, but the fact that all the Focus stuff looks amazing on the Vitas page has swayed me
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Ayrtek Cricket

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Re: Customer service issue
« Reply #13 on: April 08, 2016, 07:11:43 PM »
With an order of £800 I'd imagine it's a fair bit of kit to gather up, is ring them and check before opening a PayPal case.

Did u not touch base with then beforehand if ordering that much kit???
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Churchy1989

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Re: Customer service issue
« Reply #14 on: April 08, 2016, 07:14:07 PM »
they also might not be able to find a noahs ark to ship it to you..
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