I have never posted a negative review before, as I generally prefer to give people the benefit of doubt. But my experience ordering from Chase was just brutal, and needs to be shared.
I ordered a *15mm shorter blade* bat, and specifically asked the bat maker to ensure that it’s a *full width bat (108mm)*. What I received, was a regular length bat (not shorter blade), which was also substantially narrower than 108mm. The pictures here prove this - the specs were obviously wrong. I proved this using my gm Stokes player edition bats for comparison - expecting Chase to realize the error and work towards a solution.
Boy was I wrong - the bat maker turned super defensive and insisted that the *stokes* bat is harrow length! He Even claimed to have “checked with GM”, which was such an audacious lie (I checked with GM myself and sent him proof - also attached here)..I finally told him to call itsjustcricket since I purchased one of the Stokes bats from them, and they would easily be able to verify everything. Chase refused to do that as well - and kept telling me that the GM Stokes player edition is a shorter blade bat and that my pictures prove nothing (I have attached a small sample of our interaction).
Mistakes happen, and most manufacturers would work to rectify them. Chase however, refused to admit the error (despite overwhelming evidence) and chose instead to cast doubt on other manufacturers (GM).
They even reneged on their initial offer to pay for return shipping - I ended up incurring that cost myself, and to make matters worse, they did not even refund the original shipping cost.
Absolutely horrendous customer service, and borderline sketchy business ethics - I hope others have had better experiences.
All the pics are here:
https://www.instagram.com/p/CC2Y-gyB75q/?igshid=gr8iop6qbzem
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Topic: Chase cricket (Read 6920 times)