Hi All,
On the weekend my GM Ross Taylor Player's Edition bat broke from a nothing delivery with minimal pace (in Australia) .
The bat was purchased in mid Dec 2020 and has only been used in a handful of games (no games or use over winter). As you can see from the photos, there is no other damage or cracks on the bat. Can bats have internal defects not visible which will cause a bat to crack like this regardless of the preparation put into the face, so basically the bat is doomed from day dot?
I have contacted GM who advised that it is outside of their 12 month warranty (13.5 months since purchase) and to basically suck it up; their only suggestion was to see if the store the bat was purchased from would be willing to sort something out. I have had a Laver and Wood snap in half outside of the warranty period and they offered a replacement with a 50% discount, GM no such thing.
While I understand that the bat just falls outside the warranty period, would you still expect a company of GM's size to offer some sort of assistance or am I being unreasonable? Do you think it is worth pursuing further or do I just need to accept my losses and move on to another brand that backs their product (like Laver and Wood did)?
I have been using GM products for some time now, but after this experience and ordinary customer service (thus far) I will be looking to go elsewhere unless they can assist in some way.
Apologies for the vent, just a little frustrated with the situation.
Cheers!
NOTE - It is not allowing me to upload photos of the damage.
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Topic: Broken GM Player's Edition (Read 4490 times)