I have tried several times to buy a bat off the net but only end up comparing prices. Did order one for a friend from Owzat and it was as per the specs detailed to Paul.
I guess it depends on the company/online dealer you choose. Some like Owzat and other handfull ones believe in quality business and creating a returning base ratehr than one off sale.
Having said this, the person ordering should ensure that the specs required are communicated and understood by the retailer/stockist.
Similar to ordering a custom made from one of the bigger names, excet the custom made are made once order is received whereas the others are off the shelf/stock.....
Some online cos have a couple of ex-1st calss or county or a level cricketers working with them so the pic-up part can be taken care by them....
I would rather go and pick-up one myself rather than relying on others.....