Hello all,
Just wanted to give a brief review of my experience with Kookaburra's customer service.
I recently purchased a stunning Tim Keeley bat from Mike (Talisman), however upon getting throwdowns and playing air shots I realised the bat was a little on the heavy side, especially considering I am quite pedantic about my grip setup which weighs 2.4 ounces. All in the bat had a deadweight of 2lb 13.1.
Despite being 6 foot 3 I am a light bat man. I emailed a few companies and got quite a few quotes on a weight reduction, ranging from £20 to £40+. But due to having previous good experiences with Kookaburra's refurbishments I decided to go with them.
I was a bit cheeky and asked if there was any chance of getting their stickers applied to my bat and to my surprise they said it was not a problem!
I asked for;
A weight reduction so that the dead weight of the bat including my grip setup was 2lb 9.5.
Kookaburra CCX Stickers to be applied.
A White Toe guard.
An anti-scuff sheet to be applied.
A White Kookaburra Max grip to be applied.
To keep a decent size profile, with more emphasis on a big spine than big edges.
Kookaburra quoted me at £30 Including return postage for this which was a very good price.
To say I was happy with what I received less than a 10 days afetr sending would be the understatement of the year! The bat feels absolutely sublime, looks the mutts nuts, and still goes like a train.
I will get pictures up when my camera finishes recharging.
P.S. The guy at Kookaburra who sorted it all out for me was called Jonny Weber and was extremely nice and also very helpful.
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Topic: Kookaburra Weight Reduction and Customer Service. (Read 5808 times)