They were bought out by an investor a couple of years ago. Apart from maybe their shop outlet 'The Chalet' being a bit more business focussed, I don't think anyone has seen a drop in product quality or customer support. It is the automatic assumption when a small family business is bought out that it will go downhill, but in this case things seem to be as good as they ever were.
I was suprised he said that to be honest.I don't think I have seen a bad Newbery and as you say, the softs are really good. I suppose people so get cynical with buyouts/takeovers etc, but like Jon said, sometimes you do hit lucky with someone who wants to invest and not change the existing business model
So if I wanted a Tim Keeley custom, how would I go about that? Call Newbery and do it through that or Tim direct? Never spoken to them before
Does this mean the BlueRoom rob has made up for you is now inessential?