Topic: Cricket Direct problems?? (Read 13444 times)

decunited1991 · « **on:** December 30, 2010, 04:37:22 PM »

Has anyone else on here had difficulties with Cricket Direct??

Richie · « **Reply #1 on:** December 30, 2010, 04:42:10 PM »

Yes, two years ago they took over 2 months to deliver my items. I then cancelled the order and another month later recieved my items!

123* · « **Reply #2 on:** December 31, 2010, 12:00:42 AM »

Shambles! Stay well clear, they are terrible!

Johng · « **Reply #3 on:** December 31, 2010, 12:07:21 AM »

You will eventually receive your order but will take some time.

I think Cricket Direct work to a different calender.

Owzat are always quick with turning orders around and have very good customer service

mwood · « **Reply #4 on:** December 31, 2010, 03:14:44 AM »

they're not too bad from my experience. I bought some GM original LE gloves last year, when the package came they said they didn't have them in stock so sent me the Original D30s instead with a note saying Happy Christmas. BOOM!

billyb · « **Reply #5 on:** January 01, 2011, 08:25:18 PM »

My D30 Pads arrived within a week of ordering...

Sent a 2010 catalogue though.... Cheeky blighters!

decunited1991 · « **Reply #6 on:** January 01, 2011, 08:56:57 PM »

In my case they have been awful.

I ordered Puma 5000 Evolution gloves and 4000 pads. Shortly after they said the 4000's would be sent as 5000 was out of stock. I sent them back as I wanted 5000. After a month they still hadn't refunded.

With the pads, I only realised they had sent the wrong ones when I opened them on Christmas day. As it was after the 14 day period they refused to refund.

When I rang them I spoke to a very rude asian woman who constantly interupted and came back with case notes saying that I sent the 4000's back because I 'decided I didn't like them'. When I asked for her bosses name so I could contact him she said that she couldn't disclose that information. Eventually I got it out of her.

At the moment I am lumbered with 3000 atomic pads and chasing my refund.

johan95 · « **Reply #7 on:** January 01, 2011, 09:07:22 PM »

I went there to have a look at some bats, the guy who served me seemed to be pretty helpful, so I have no real complaints. Wasn't aware that the online sevice was so bad, from what you guys seem to be saying. :|

Coach · « **Reply #8 on:** January 02, 2011, 04:04:03 PM »

It took me a letter on ECB headed paper and the threat of legal action, as there phone lines didn't exist, they didn't respond to emails, nothing so after a month i eventually got my money back...stay clear would be my advice, owzat, barrington or cricket supplies among others are much better bets

decunited1991 · « **Reply #9 on:** January 04, 2011, 05:51:08 PM »

Agree with Greg. Wouldn't go anywhere near them again.

tbarnfield99 · « **Reply #10 on:** January 16, 2011, 07:04:33 PM »

I made an order in excess of �300. When it eventually arrived after numerous emails of complaint, the order was only half sent. Another barrage of emails and phone calls and I eventually received all my items. A full 3 MONTHS after my initial order was placed!

Horrific customer service. Especially in contrast to a company like uzisports.com who I have exclusively dealt with since the issues with cricket direct!

So many other cricket retailers out there, DO NOT EVEN CONSIDER USING THEM!

decunited1991 · « **Reply #11 on:** January 20, 2011, 10:33:45 AM »

Still having problems. After some time a member of staff said they would allow me to return the item only for me to call back a week later to see if they had received it to be told by someone else that I wasn't allowed to return it and they would get 'back to me'.

Not holding my breath.

I cannot emphasise enough- AVOID THIS COMPANY

keysersolze · « **Reply #12 on:** January 20, 2011, 05:24:49 PM »

We had similar problems with a supplier recently, you must record your problems with trading standards and if goods do not arrive etc you must register your problems with the police as in some cases it constitutes theft or fraud to obtain funds etc with no intention of supplying. Its a very dark/grey area but don't be afraid to register it with the police and get a reference number after informing suppliers who are defaulting on payment or delivery of goods it can prompt them into refunds etc.

Wills · « **Reply #13 on:** March 15, 2011, 09:31:57 PM »

anyone here know how to get a refund for an item which you haven't received yet from cricket direct?
they aren't answering their phone or replying to my numerous e-mails!

Watsontotty · « **Reply #14 on:** March 15, 2011, 09:36:59 PM »

Ordered once and never made that mistake again

Author Topic: Cricket Direct problems?? (Read 13444 times)

decunited1991

Cricket Direct problems??

Richie

Re: Cricket Direct problems??

123*

Re: Cricket Direct problems??

Johng

Re: Cricket Direct problems??

mwood

Re: Cricket Direct problems??

billyb

Re: Cricket Direct problems??

decunited1991

Re: Cricket Direct problems??

johan95

Re: Cricket Direct problems??

Coach

Re: Cricket Direct problems??

decunited1991

Re: Cricket Direct problems??

tbarnfield99

Re: Cricket Direct problems??

decunited1991

Re: Cricket Direct problems??

keysersolze

Re: Cricket Direct problems??

Wills

Re: Cricket Direct problems??

Watsontotty

Re: Cricket Direct problems??