Custom Bats Cricket Forum
Equipment => Your Kit => Topic started by: Alvaro on February 09, 2011, 10:50:00 PM
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Right, a couple of weeks ago I took a punt and bought a GM Purist II with a split toe from Outlaw. I've always wanted one of these bats with its classic profile and readily parted with a small amount.
On receipt of the bat I decided that my very poor woodwork skills would not do the bat justice so I sent it out to GM themselves for a refurb. Their communication was quick and informative, and they turned it around in about ten days.
Anyway, here's how the little ripper came back:
(http://i224.photobucket.com/albums/dd117/fake_street_spirit/DSC_0414.jpg)
(http://i224.photobucket.com/albums/dd117/fake_street_spirit/DSC_0418.jpg)
(http://i224.photobucket.com/albums/dd117/fake_street_spirit/DSC_0419.jpg)
(http://i224.photobucket.com/albums/dd117/fake_street_spirit/DSC_0415.jpg)
I'm quite happy with the result and hope that I can avoid the bat breakers at nets.
Thanks for looking, A.
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Jesus the grains look lush on that.
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It taps up okay too.:)
A bit of bat porn with a fixed up war wound
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How much a gm refurb cost of you don't mind me asking
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GM charged £40 for the repair, new toe guard, scuff sheet, labels, grip, sand and polish, and return postage. Apart from the damaged toe it looks brand new from the front. I had to pay to get it there too.
Cheers,
A
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Was the crack through the blade or surface?
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Looks like GM did a sterling job and looks a belter!
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Was the crack through the blade or surface?
it was a small split - pics were available in Outlaw's sale thread
http://custombats.co.uk/cbforum/index.php?topic=9247.30
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I really wish I went for this now. THANKS ALVARO! ;)
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pleasure's all mine ;)
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Lovely looking bat. I didn't actually clock how nice the grains were on this at the time of sale! Hope it plays well for you mate! :)
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Looks good nearly went for both as bought the Catalyst off Outlaw which I have repaired myself both bats look great bats apart from the damage
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GM charged £40 for the repair, new toe guard, scuff sheet, labels, grip, sand and polish, and return postage. Apart from the damaged toe it looks brand new from the front. I had to pay to get it there too.
Cheers,
A
thats decent! salix want £45 plus £7.50 return postage for repair, refurb etc etc and a 6-8 week turnaround!
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I had a refurb done by gm and have to say their customer service is fantastic
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it was decent Pep, as I had no qualms paying it. To be fair to Salix their capacity probably isn't comparable to GM.
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Ive just contacted Newbery and GN about refurbs.
Newbery was via Dom at Bat Repairs as is coming in around £40 once postage is included. Hoping it'll be turned around in 7-10 days.
GN was direct, i bought kibbs_11's GN powerbow. GN costs £43.99 which includes pickup and return delivery by DHL which is £12 of the cost so £31.99 for a full refurb (sand, light oil, up to 4 grips, toe guard, anti scuff and any new stickers apart from legend). I thought they were pretty good.
That GM looks very nice there mate, are you planning on using it as a net bat?
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If you don't mind me asking what did you pay for the powerbow in the end as I was very tempted by it...
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I think I may try it in a few matches.
Though my Newbery is maturing into its second season magic.
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it was decent Pep, as I had no qualms paying it. To be fair to Salix their capacity probably isn't comparable to GM.
but still, near to 60 including my postage to them and a turn aorund of 6-8 weeks isn't exactly great? no?
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but still, near to 60 including my postage to them and a turn aorund of 6-8 weeks isn't exactly great? no?
I think thats quite expensive and a long lead time too
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very expensive and a long long long time!
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It is, but you can see why they charge it - i certainly wouldn't pay it.
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if they said we'll have it back in 10 days then yes more reasonable maybe...
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Salix are never cheap though, anyway. Unless you get ebay bargains like Jonp...
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I huess when you compare it to the cost of their bats it is kinda worth it. 8 weeks is just a bit long really.
I've always had trouble getting info out/getting hold of Salix. They make great bats but their customer service (whilst not bad or rude) leaves alot to be desired. I know GN are a bigger company with more staff but i had a reply about a refurb within 15 minutes yesterday. It took Salix about 6 weeks to give me a reply on rouges when i asked last year
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to be fair they answered my 8am next morning when i emailed at 10pm at night.
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hmmm, that's not great.
maybe selling rogues isn't a priority?
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to be fair they answered my 8am next morning when i emailed at 10pm at night.
Ah ok, was just saying what i had. I was certain i was a one off. Good to see them get out and about more in retailers to spread the brand. Being local to their base they are very popular through the kent leagues
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Whenever I contact Salix I get the impression that demand is always greater than supply and that they are very busy trying to keep up. I had a similar experience when asking about Rogues, but it is pretty obvious that what they did was wait a certain amount of time, then send out a mass email to everyone who had enquired. Much quicker than replies to individuals. I see they are no longer offering Rogues from the factory this season, they will be available from dealers though.
£45 is a high price, but I have quite a few Salix bats from over the years, so when I get them all refurbed I will get them done by Salix as they have a stash of older labels.
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Whenever I contact Salix I get the impression that demand is always greater than supply and that they are very busy trying to keep up. I had a similar experience when asking about Rogues, but it is pretty obvious that what they did was wait a certain amount of time, then send out a mass email to everyone who had enquired. Much quicker than replies to individuals. I see they are no longer offering Rogues from the factory this season, they will be available from dealers though.
£45 is a high price, but I have quite a few Salix bats from over the years, so when I get them all refurbed I will get them done by Salix as they have a stash of older labels.
I know what you are saying, but, its hardly good business to ignore enquiries and wait 6 weeks to mass reply. In the end i went elsewhere as i had no reply and assumed it wasnt being dealt with
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You're quite right, it wasn't ideal and in my case by the time they got round to sending the information about Rogues, I was no longer so keen to get one. I'm not justifying it at all, just saying what I think likely happened.
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Whenever I contact Salix I get the impression that demand is always greater than supply and that they are very busy trying to keep up. I had a similar experience when asking about Rogues, but it is pretty obvious that what they did was wait a certain amount of time, then send out a mass email to everyone who had enquired. Much quicker than replies to individuals. I see they are no longer offering Rogues from the factory this season, they will be available from dealers though.
£45 is a high price, but I have quite a few Salix bats from over the years, so when I get them all refurbed I will get them done by Salix as they have a stash of older labels.
you correct Jon there demand far out weight there supply some shops are not happy about it either
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You're quite right, it wasn't ideal and in my case by the time they got round to sending the information about Rogues, I was no longer so keen to get one. I'm not justifying it at all, just saying what I think likely happened.
I understand mate ;)
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you correct Jon there demand far out weight there supply some shops are not happy about it either
I suppose that is why they are taking on a trainee. We must remember they are only a small band, one batmaker, one finisher and a secretary. Can't think of any other brands with such a small workforce who are so well known. I guess it shows they are doing something right. I'm certain to buy one of their new innovative shapes fairly soon.
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iam sure 3 batmakers there i am sure they have a man who works purely just on edges.
I agree the finish on a salix is top class shame the price is also out of this world
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It could well have changed, but when I last checked there was Andrew the maker, Ian the chap who could well make but I got the impression he was doing more finishing etc and Victoria who runs the office.
I'd stand corrected though. They're certainly not a big operation.
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no worry Jon i agree a good operation and a top place to get a bat from wish he just brought his price down a bit but if demand is out weighting supply then no need to i guess
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no worry Jon i agree a good operation and a top place to get a bat from wish he just brought his price down a bit but if demand is out weighting supply then no need to i guess
They are certainly not cheap but I do think their price is overplayed somewhat.
Can't comment on this years prices but last year they were on a par with Newbery and far less than GN GM etc.
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Can't comment on this years prices but last year they were on a par with Newbery and far less than GN GM etc.
Unless you snap a bargain and get a rejuvenating refurb... :)
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Unless you snap a bargain and get a rejuvenating refurb... :)
Quite right, it looks like a great bat and they have done a sterling job.
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mind if i ask how much you paid for the bat??
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Only just seen this, pleased it turned out well for you mate!
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Cheers - thanks for the bargain ;)
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It could well have changed, but when I last checked there was Andrew the maker, Ian the chap who could well make but I got the impression he was doing more finishing etc and Victoria who runs the office.
I'd stand corrected though. They're certainly not a big operation.
Doesn't Victoria make the odd bat too? Think I read that in one of the cricket mags a while ago.
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No, pure publicity, they do a lot of sanding, a friend of mine was tapped up to swap to them but didn't stay long, he could not put up with working there.
GM looks a belter.