Print

[Johnny]

Ed, why do GM refuse such requests as seen in this topic?

i.e.

-picking out a bat yourself for someone
-supplying old stickers if somebody favours them
-supplying custom shapes (i know this is more challenging than the other two points)

it all seems a bit wooden and rigid to me, its what turned me away from the company, i think i speak for a lot of people when i say that i prefer the companies who supply a better customer experience, possibly even going out of their way to help, certainly not flatly refusing any requests as seems to be the case with GM.

Personally I think we're very lucky to have a brand such as GM involved in the forum.

However, there business model is not geared to the personal touch experience that you get from the other boutique brands on here. They are geared to high quality, high volume production, which doesn't cater for that sort of flexibility.

As soon as they offer the personal service to one person, everyone will want it!

[Johnny]

-picking out a bat yourself for someone - how many bats a year do GM produce? I bet it's a hell of a lot of bats to wade through to find the one that's perfect for you

-supplying old stickers if somebody favours them - they probably don't keep them in production, plus may not sit with how they want to market their product

-supplying custom shapes (i know this is more challenging than the other two points) - I believe bats are currently machined using CNC technology - a custom shape would mean re-programming the NC tape, which I doubt is cost effective for one offs 

[procricket]

and in truth why shouldnt they want it

it a service and if people though with there wallets they would do.

It is good free market reaserch in my eyes for the gn and gm boys

[Edward Lowy]

Ed, why do GM refuse such requests as seen in this topic?

i.e.

-picking out a bat yourself for someone
-supplying old stickers if somebody favours them
-supplying custom shapes (i know this is more challenging than the other two points)

it all seems a bit wooden and rigid to me, its what turned me away from the company, i think i speak for a lot of people when i say that i prefer the companies who supply a better customer experience, possibly even going out of their way to help, certainly not flatly refusing any requests as seems to be the case with GM.

With respect, because you don't understand our business. We are a business to business operation, not business to consumer. We are the largest volume, quality bat manufacturing operation left in the UK. We are simply not geared up to do anything in "1's".

We do not supply stickers alone as we choose to try and ensure that our intellectual property is applied only to our bats by our own folk in our own factory in Nottingham, England. Once a bat has come to it's end of life, we do not stock further stickers of that particular range. We will happily service / refurbish any GM bat of any era, but it is just not practical to stock every label set ad infinitum.

Sorry if this comes over as abrupt, I really don't mean to be. We very much care about the customer experience but it would be quite wrong for us to promise that which we cannot deliver. I think that if you came around the factory, perhaps it may be easier to understand why we do what we do.

Thanks for the question anyway, it's a good one.

Kind regards

Edward

[Buzz]

Mr C - I am not sure I agree - they have their stated models and want to divert their customers to those. You cannot, in my view, build a global brand around the (in my view totally justifiable ) whims of some bat nerds on a cricket forum.
If you think about it - I may want a GM Maestro from the early 90's because it was the bat I hit my first 6 with and my first 50's with - but that doesn't mean 10,000 other cricket lovers will want that.

But back to what I want... Dear Edward (aka Jimmy) please will you fix it for me to get a brand new GM Maestro with modern bat technology, a fat oval handle and a colossal middle with good spine height and a nice bow....

I will keep dreaming!!
Yours
Buzz
p.s. I would pay...!!

[aidy1098]

and Mr Cricket.. did you see the letter they wrote to pumakid they have great customer service! better than any other brand of there size! and edward is very helpful with any questions regarding GM

[Buzz]

oh Mr Lowy got their first...

[Edward Lowy]

Personally I think we're very lucky to have a brand such as GM involved in the forum.

However, there business model is not geared to the personal touch experience that you get from the other boutique brands on here. They are geared to high quality, high volume production, which doesn't cater for that sort of flexibility.

As soon as they offer the personal service to one person, everyone will want it!

Thanks Johnny, I have replied very similarly to what are perfectly reasonable questions. Apologies for posting a URL in a previous post that I see you have nuked. Not thinking straight!

Kind regards

Edward

[Edward Lowy]

Mr C - I am not sure I agree - they have their stated models and want to divert their customers to those. You cannot, in my view, build a global brand around the (in my view totally justifiable ) whims of some bat nerds on a cricket forum.
If you think about it - I may want a GM Maestro from the early 90's because it was the bat I hit my first 6 with and my first 50's with - but that doesn't mean 10,000 other cricket lovers will want that.

But back to what I want... Dear Edward (aka Jimmy) please will you fix it for me to get a brand new GM Maestro with modern bat technology, a fat oval handle and a colossal middle with good spine height and a nice bow....

I will keep dreaming!!
Yours
Buzz
p.s. I would pay...!!

Now then Sir Buzz, I don't recall Maestro having a bow...

[aidy1098]

although im at university and loving it.. gotta say im very jealous of edward and his job!.. and it looks like you enjoy it with the amount of time spent etc on twitter here representing GM and seem very passionate about the brand and cricket in general!

as a gm employee do you have to use there kit? bet you get good discount aswell! thats if you play cricket that is

[Buzz]

Now then Sir Buzz, I don't recall Maestro having a bow...

Nor do I, the 2 I had certainly weren't - but they were also relatively thin compaired to today's bats - it is all about the modern technology and vintage branding on this forum at the moment

[Edward Lowy]

although im at university and loving it.. gotta say im very jealous of edward and his job!.. and it looks like you enjoy it with the amount of time spent etc on twitter here representing GM and seem very passionate about the brand and cricket in general!

as a gm employee do you have to use there kit? bet you get good discount aswell! thats if you play cricket that is

Hi Aidy

I certainly do enjoy my job but I have to confess that I am not a cricketer. Yes I know, wailing and gnashing of teeth etc. We do have just one or two fairly useful boys and girls on the Team however so rest assured that we bleed sap before blood!

Kind regards

Edward

[tim2000s]

Have to say that this has been one of the more amusing threads on the forum recently.

Dear Mr Lowy,

If I have represented my country at Tiddlywinks, does that qualify me to have  my old skool bat shape made?

[Lekka Global Alliance]

I used a GM 5 Star Maestro in 1987 and it did have a slight bow. Large piece of willow and performed like a dream.

[Edward Lowy]

Have to say that this has been one of the more amusing threads on the forum recently.

Dear Mr Lowy,

If I have represented my country at Tiddlywinks, does that qualify me to have  my old skool bat shape made?

If you need a new bat to pursue your chosen sport, I'm not sure even the DXM process can help!