Just wanted to add here that Paul removing the bag from the site is justified in my opinion, I ordered the tour bag and was happy to pay 20 GBP shipping but when i saw that it actually cost Paul 64 I felt bad so offered to pay the difference, which again to Paul being great was not accepted, I can't even imagine going anywhere else in future after the service i have recieved from IJC but they cant loose money.
Now if the shipping was 64GBP when i had ordered i might not have taken the plunge but then again when pads can cost as much as 50 odd to ship then not surprised by the 64GBP to canada / 100 GBP to Aus. I have since checked out a lot of site for shipping rates on bags and even sites like Prodirect that ship a bat to canada for 10-17 GBP charge 45GBP for a kit bag
Although Paul I do agree with yvk3103, 99% of the times i have to drive for abt 40-60 mins to pick-up my parcels anyway as they try to deliver during day time when i am not home, so if the customer is willing to pick it up somewhere then its not a bad option. It will save him money but on the downside as you said he has been messed up with enough