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Author Topic: Newbery Customer Service?????????  (Read 10655 times)

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aidy1098

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Newbery Customer Service?????????
« on: September 19, 2009, 10:44:25 AM »

What Do u think newbery will do with this bat not even a year old and in my opinion unrepairable

here are pics:



Maybe Try & Repair it? or Send a replacement!
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Zulu

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Re: Newbery Customer Service?????????
« Reply #1 on: September 19, 2009, 10:55:36 AM »

probs replace it
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Tom

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Re: Newbery Customer Service?????????
« Reply #2 on: September 19, 2009, 10:57:49 AM »

Can be repaired, depends how they're feeling though.
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Paddy Knott

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Re: Newbery Customer Service?????????
« Reply #3 on: September 19, 2009, 11:01:03 AM »

I think they will more than likely send a replacement.
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aidy1098

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Re: Newbery Customer Service?????????
« Reply #4 on: September 19, 2009, 11:22:40 AM »

Hopefully send a replacement as i dont have a the bit of wood that goes in there and it wud be crap if they fixed it
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Master-Basterd

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Re: Newbery Customer Service?????????
« Reply #5 on: September 19, 2009, 12:01:42 PM »

As tom said, they will probley replace it if there in a good mood, if not. you will get it back with a shabby repair !
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Talisman

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Re: Newbery Customer Service?????????
« Reply #6 on: September 19, 2009, 01:25:30 PM »

Is it a Newbery or a fake?

They would always replace it if there is a fault and the bat is less than a season old, otherwise it will depend on the condition of the bat.
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aidy1098

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Re: Newbery Customer Service?????????
« Reply #7 on: September 19, 2009, 01:30:15 PM »

nope its real and about 6 months old mate, wot is best to do email them and send pictures??
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Master-Basterd

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Re: Newbery Customer Service?????????
« Reply #8 on: September 19, 2009, 02:32:11 PM »

nope its real and about 6 months old mate, wot is best to do email them and send pictures??

Best thing to do is ring them and explain. send some pics via email. then they should make the decision.
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Talisman

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Re: Newbery Customer Service?????????
« Reply #9 on: September 19, 2009, 04:18:01 PM »

Just post it to them with a note explaining how it happened. They will not try and replace a corner unless it can be secured without any risk of breaking off again.
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Fusion

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Re: Newbery Customer Service?????????
« Reply #10 on: September 19, 2009, 04:20:01 PM »

Question,

Are you left handed.
Why would it be crap if they repaired your bat.


I could repair that bat and you would likely not even know it had been.

Bill
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aidy1098

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Re: Newbery Customer Service?????????
« Reply #11 on: September 19, 2009, 04:21:52 PM »

Just post it to them with a note explaining how it happened. They will not try and replace a corner unless it can be secured without any risk of breaking off again.

ok thanks a lot mate

and in response bill im right handed and if newbery cant do anything about it then i will get in contact but in some ways im hoping that if they repair it they will refurb it aswell or even better send a new bat out cheers tho :)
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Fusion

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Re: Newbery Customer Service?????????
« Reply #12 on: September 19, 2009, 04:41:19 PM »

Newbery have very good batmakers, why would they do a shoddy repair.

Outside corners are not normally subjected to damage,so if it was repaired the chances are that it would not go again. You did not answer why it would be crap if it was repaired.

Bill.

PS Tom talks about mood, if I read some of these posts I would be in a bad mood,  I think the lesson must be,Think before you post,be diplomatic, Remember,these posts are read by persons all over the place, including cricket equipment companies !!!
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aidy1098

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Re: Newbery Customer Service?????????
« Reply #13 on: September 19, 2009, 05:10:12 PM »

i dont know and i like newbery and they are good batmakers just in the past i have had numerous bats repaired and they just broke again, e.g. had a kookaburra beast repaired and was shoddy and broke, but im sure newbery are better
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Talisman

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Re: Newbery Customer Service?????????
« Reply #14 on: September 19, 2009, 06:37:23 PM »

I'm biased but Kevin who repairs Newbery bats is the best in the business and that is why he would not boost about being able to repair anything, he is a modest chap who would be honest and if it was unreapirable, say so. This is typical of the Newbery ethos, hence why smaller inferior companies are so desperate to have their bats made by them.

Just as a note I had one sent back for a repair yesterday but the split continued beyond the first repair and hence they said they would prefer to replace the bat than risk it going again, now thats customer service as the bat was well over a season old.
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