Ok this will be last post here on this.
There are a lot of other brands that offer great service, no offense to Paul, and very well priced gear. I am not sure when offering good service became an added feature to a seller/retailer instead of being the norm, I expect good service when I spend my money. If you go out to eat do you expect good service? do you always get it? no but those places don't always do well.
Atleast I am consistent, G4 Aldred is overpriced in my opinion and so are HH but I am not saying don't sell at that point, sell at whatever people buy it for, its your business not mine. Do I doubt the quality of either product, no way. I am sure they are great but not for me.
We continuously see these things happen and sit back moan about for a little bit, then we conform and it becomes normal. As for contribution to the forum, there have been a lot of sponsors, lots have shared a lot of their knowledge, SAF comes to mind & Talisman is another...then their are others...
You know good service? Matt@H4L, Keiron @ Bulldog, Asad @ Uzi are few to name just quickly....they don't charge anymore than others for similar products despite great service they offer. Asad must have sent me hundreds of pics when I sometimes don't even end up buying. Matt always replies, Keiron not only contributes but also helpful...list goes on....not sure if I have made my point but I am done on this thread...good luck to everyone...butterfly can indeed cause a hurricane