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Author Topic: Customer service issue  (Read 4407 times)

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mohawks94

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Re: Customer service issue
« Reply #15 on: April 08, 2016, 07:27:34 PM »

I didn't check before which I should have done, but the website says everything I ordered was in stock.
I rang this afternoon but it is a mobile number, went to voicemail.
Definitely a big order, most cost is two bats, so would definitely be a big parcel to deliver.
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mohawks94

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Re: Customer service issue
« Reply #16 on: April 08, 2016, 08:15:27 PM »

Checking on PayPal to see the dispute process, and it listed another email address. Tried that but it is undeliverable. Not looking promising.
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sanredrose

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Re: Customer service issue
« Reply #17 on: April 08, 2016, 09:42:11 PM »

Opening paypal dispute is a good option but it should exercised as last resort. If you open a dispute now for shipping/tracking info then its done. If the seller provides a tracking number, paypal will close the case saying seller has provided necessary info. If the goods don't get delivered after the dispute is closed then you are in trouble because you cant raise multiple disputes on the same invoice.

Wait patiently. Keep trying to reach the seller. I had an issue with OLS, for which i filed a paypal case after waiting for 60 days. Now the dispute has been partially refunded, still waiting for the rest. It's been almost 2 months since the case was opened. Paypal can be pain sometimes for the buyer too.

This is one reason why i am preferring to credit card method for purchase nowadays. The refund is almost immediate and the banks are a lot more sensible in dealing with non-delivery of goods.
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mohawks94

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Re: Customer service issue
« Reply #18 on: April 10, 2016, 06:50:54 PM »

Still had radio silence, so opened a dispute.
Suspect that they aren't trading anymore, and having received car insurance and road tax reminders I decided to act now rather than wait.
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Churchy1989

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Re: Customer service issue
« Reply #19 on: April 10, 2016, 07:38:19 PM »

unlucky mate, hope it works out.
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mohawks94

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Re: Customer service issue
« Reply #20 on: April 11, 2016, 01:18:12 PM »

Finally a response!
Shipping confirmation has come through. I wont close the dispute/claim until kit is in my hands though in case it is a tactic to stop my dispute (which I doubt but worth bearing in mind)
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sanredrose

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Re: Customer service issue
« Reply #21 on: April 11, 2016, 01:54:32 PM »

Finally a response!
Shipping confirmation has come through. I wont close the dispute/claim until kit is in my hands though in case it is a tactic to stop my dispute (which I doubt but worth bearing in mind)

Good that you got the info. Now all you need to do is post some pics once you get this kit  :D
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mohawks94

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Re: Customer service issue
« Reply #22 on: April 15, 2016, 03:01:12 PM »

Good that you got the info. Now all you need to do is post some pics once you get this kit  :D

Turns out the dispatch notice on Monday was BS. Been checking Hermes website, they only received it this morning... Still waiting.
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mohawks94

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Re: Customer service issue
« Reply #23 on: April 18, 2016, 04:15:25 PM »

Noahs Ark arrived whilst I was at work. Must have been using the compare the meerkat postkat's satnav it took so long. Kit looks very good and expect some pics in the 2016 kit thread. I am also expecting some questions from mother as she signed for it and didn't know how much I'd ordered...
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WalkingWicket37

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Re: Customer service issue
« Reply #24 on: April 18, 2016, 05:15:55 PM »

@mohawks94 Did you make the schoolboy orror of mentioning you bought it?
Best trick is to act surprised and say you won a competition  ;)
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mohawks94

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Re: Customer service issue
« Reply #25 on: April 18, 2016, 05:39:56 PM »

@mohawks94 Did you make the schoolboy orror of mentioning you bought it?
Best trick is to act surprised and say you won a competition  ;)

I told her one bat, one set of pads, one pair of gloves, not a whole new set...
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Churchy1989

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Re: Customer service issue
« Reply #26 on: April 23, 2016, 11:30:44 AM »

I told her one bat, one set of pads, one pair of gloves, not a whole new set...

Any pics of your new kit?
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springbok45

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Re: Customer service issue
« Reply #27 on: April 23, 2016, 07:02:46 PM »

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Churchy1989

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Re: Customer service issue
« Reply #28 on: April 24, 2016, 07:26:47 AM »

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