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[edge]

Right.

Here it is.

BOSS Cricket is a collaboration between Phantom, Ares Cricket South Africa and Focus Cricket Australia.

The UK operation is operated by Phantom. The bats are UK made entirely. Make of that what you will.

Questions about due diligence? Did people not see my post about having seen the bat-maker make the bats etc? I know exactly where the bat has been, from the willow source, to the Platinum Lounge. I'd say that's fairly good due diligence!

RE the knocking in. Each case is reviewed on merits, but I believe that professional services are done by people who offer the service for a fee - that's what makes someone a professional. IE whether it's H4L knocking in, B3 adding on, Jake at Vitas, etc etc. For Phantom and BOSS though it's easier. They are exclusive to us, and so likely to be knocked in by us, since that's often the most cost effective way of doing it.

I'll be open. Any more questions? I have commented on the provenance of the brand. I'd say it's a good thing. Three international boutique brands are bringing their experience into an accessible level of the market. The target isn't the forum bat nerds etc, it's the average club cricketer who wants quality at a good price, and don't perhaps know as much as people on here.

And there we go, thanks Chris. Wouldn't it all have been nice and easy if your first post was something like this!

Do Phantom have the same warranty policy as this then?

[chrisbd]

Well - it would have been. Not so sure about my job security now - breaking rules left right and centre to post on here.

The knocking in doesn't guarantee it'll be replaced. It just means the warranty is active. The case will still be reviewed individually. All it means is that without a knocking in service there is a 0% chance of a replacement or repair.

CBD

[procricket]

So if a bat goes in the handle what your effectively saying is it your fault it not knocked in.

Also shoulder splits too

[chrisbd]

So if a bat goes in the handle what your effectively saying is it your fault it not knocked in.

Also shoulder splits too

I can't comment on individual cases. Clear manufacturing faults, where knocking in vs no knocking in would have no difference are a different ball game. You'll know yourself Dave how many bats you get back where the customer hasn't knocked it in at all and has taken it straight into the nets against a new ball, seam marks all over it, and then when it has a tiny chip on the razor sharp edges, expects a free replacement bat! That's the situation this is designed to counterract. No more, no less. I'm surprised more people don't do it!

CBD

[simonmay5]

Well - it would have been. Not so sure about my job security now - breaking rules left right and centre to post on here.

The knocking in doesn't guarantee it'll be replaced. It just means the warranty is active. The case will still be reviewed individually. All it means is that without a knocking in service there is a 0% chance of a replacement or repair.

CBD

So basically if I bought a bat from ijc and knocked it in myself and it broke you would not replace or repair if that's the case feel sorry for the guys who have spent hours knocking in their bats then to be told I not replacing or sending off for a repaire

[procricket]

We fix em if that's the case mate usually free of charge within a time frame I do know what it is like indeed.

But then again unless a bat catastrophically breaks early or handle issue or shoulder you will not get a replacement and I thought that was industry standard knocking in or not.


But good luck Chris hope your cricket is going well buddy

[iand123]

Well - it would have been. Not so sure about my job security now - breaking rules left right and centre to post on here.

The knocking in doesn't guarantee it'll be replaced. It just means the warranty is active. The case will still be reviewed individually. All it means is that without a knocking in service there is a 0% chance of a replacement or repair.

CBD

Hardly my area of expertise but is it legal to only offer a warranty on a product if a further service or item is purchased?

[edge]

Hardly my area of expertise but is it legal to only offer a warranty on a product if a further service or item is purchased?

Ah the cry of the internet -'is that legal?'. Cars are a good analogy here - the manufacturer aren't going to honour the warranty if you haven't got it serviced at the appropriate times.

[iand123]

Ah the cry of the internet -'is that legal?'. Cars are a good analogy here - the manufacturer aren't going to honour the warranty if you haven't got it serviced at the appropriate times.

To be fair I did say it wasn't my area of expertise hence my question. I thought selling goods that are defective should be offered a replacement by law (caveat by age and proof of purchase amongst other criteria), having re-read Chris's posts I don't think he is suggesting that they wouldn't do this if the bat was proved to be faulty

[iand123]

http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product not sure this helps, sounds like a bit of a minefield in general, who'd be a manufacturer!

[edge]

To be fair I did say it wasn't my area of expertise hence my question. I thought selling goods that are defective should be offered a replacement by law (caveat by age and proof of purchase amongst other criteria), having re-read Chris's posts I don't think he is suggesting that they wouldn't do this if the bat was proved to be faulty

Only messing, don't worry mate ha. Warranties and defective goods are technically separate anyway I believe - defective goods legally have to be dealt with by the supplier, I don't think there is any legal obligation to provide a warranty for goods sold (hence sold as seen being ok legally etc).

[iand123]

Yep think you are right (link I posted really didn't help my understanding)

[ProCricketer1982]

I'm not commenting on chris dark edition, ijc or boss.

Neither am I commenting on cam floutin forum laws and making a joke.



But I will say this, I've never understood why manufacturers don't fully knock in all bats, will save confusions, and investigation into weather a broken bat should be replaced or not.
Supply knocked in, replace if broke. Simples!

Only brand I know who does supply fully hand knocked in is rob pack but I'm sure there must be another. It is an easy way to make a few quid though

[WalkingWicket37]

Only brand I know who does supply fully hand knocked in is rob pack but I'm sure there must be another. It is an easy way to make a few quid though

GM come "Ready to play" but I don't know if they're done by hand or on a machine.

Didn't M&H say all their bats came knocked in too? (I think I recall some comment about claims they can fully knock a bat in half an hour)

[wilkie113]

Surely this has got to be a scouse cricket company? haha