Topic: Re a slight grumble (Read 10407 times)

thedon · « **on:** February 08, 2018, 06:27:02 PM »

In the interest of free speech and all that, I do feel we should have allowed the original poster a chance to respond before the topic was closed.

Manormanic · « **Reply #1 on:** February 08, 2018, 07:06:35 PM »

Agreed. If only because I would love to have heard it. Though he could open a new topic in order to respond, were he to wish to do so?

JK Lewis · « **Reply #2 on:** February 08, 2018, 07:11:32 PM »

Quote from: thedon on February 08, 2018, 06:27:02 PM

In the interest of free speech and all that, I do feel we should have allowed the original poster a chance to respond before the topic was closed.

I tend to agree. He never said the bat was new, just that he hadn't used it much. Bit of a grey area, could have been an interesting debate.

Jaffa · « **Reply #3 on:** February 08, 2018, 08:23:45 PM »

Mixed feelings about this one. While the age of the bat wasn't mentioned I wouldn't be at all happy with that much dead wood in such a crucial area.

I do feel for Kippax though. This is the second time something negative has been brought up with incomplete/wrong information.

Didn't we have 'They've sold me a bat that's narrower that a Harrow(gate)' recently. Only later to be told 'Sorry, I was reading the Vernier wrong'. Genuine mistake.

Andythomo21 · « **Reply #4 on:** February 08, 2018, 11:32:07 PM »

Agreed, the OP never said the bat was new.

I believe in the Kippax response they said they could see the bat was 3 years old because of the old style sticker left on the bat. Made me chuckle this because the only sticker left on the bat wasn�t even a Kippax sticker!!

Also quite funny how quickly people jumped to Kippax defence as soon as they posted their response.

Remember these are Grade 1 bats. How can anybody stickering a Grade 1 Bat up possibly justify a large knot right in a critical area at the base of the splice. Then state that this definitely wouldn�t cause the bat to crack across the base of the splice, even though one of the cracks comes directly out of said knot!

This is a forum to discuss things. I�ve seen a few brands slated on here and a few topics on knots & blemishes under stickers. Yet as soon as a forum sponsor seems unhappy with a post, the topic is locked?!

By the way, this is coming from someone who has visited the Kippax premises, has owned 4 Kippax bats and currently uses a Colossus!

Kippax · « **Reply #5 on:** February 09, 2018, 10:50:44 AM »

we was also upset at the topic being closed as i we was still happy to fix his toe also we sell players bats, not so much grade one willow but that will start up a new debate on what good and whats not at kippax we are fair with everyone if its a manufacturing fault we hold our hands up fix it or replace it ! i suppose your never going to make everyone happy, but no one on here ever seems to start a topic on how good your service is and how good the product they bought was. and if they have a problem there fast to post it on social media and not speak to you direct and people wonder why the bat brands on this website are slowly not using this forum as much. the fact we are making 6 out of England squad must at least say something for the quality of bat we are making at this moment in time also you say that the sticker on the bat was not one of ours so was it a kippax bats in the first place? and if it was one of ours you must of had it tided and clean and had other stickers put on but yet it was hardly used?

FattusCattus · « **Reply #6 on:** February 09, 2018, 11:33:47 AM »

@Kippax - a purely objective question - what is your feeling about putting the splice right into that knot?

As a layman, it looks like it could be a fault point, or am I barking up the wrong tree?

WalkingWicket37 · « **Reply #7 on:** February 09, 2018, 11:49:14 AM »

I'm sure a lot of us post reviews praising positive service on here. Lately people have been moaning more but I think that's just a reflection of society and everyone wanting something for nothing these days.

If you're feeling left out please feel free to send me some free kit and I'll say loads of lovely things about you

FattusCattus · « **Reply #8 on:** February 09, 2018, 11:51:23 AM »

Quote from: Kippax on February 09, 2018, 10:50:44 AM

we was also upset at the topic being closed as i we was still happy to fix his toe also we sell players bats, not so much grade one willow but that will start up a new debate on what good and whats not at kippax we are fair with everyone if its a manufacturing fault we hold our hands up fix it or replace it ! i suppose your never going to make everyone happy, but no one on here ever seems to start a topic on how good your service is and how good the product they bought was. and if they have a problem there fast to post it on social media and not speak to you direct and people wonder why the bat brands on this website are slowly not using this forum as much. the fact we are making 6 out of England squad must at least say something for the quality of bat we are making at this moment in time also you say that the sticker on the bat was not one of ours so was it a kippax bats in the first place? and if it was one of ours you must of had it tided and clean and had other stickers put on but yet it was hardly used?

Actually, I'm going to take slight issue with this post. I'm pretty sure I've read nothing but positive posts about Kippax prior to this thread. People praising your service, you products and your clefts, so it's bollox to claim "no one on here ever seems to start a topic on how good your service is and how good the product they bought was" and totally unfair to the forum community.

Unless the original complainant is lying (and it's up to you to prove this) he claimed to have left plenty of time between contacts with you before posting his complaint on the forum.

Don't get me wrong, it should never have been posted on the forum and it was a silly way to deal with it, and you guys seemed very diplomatic in your dealings.

But your last post doesn't seem right - the few batmakers and sponsors that you allude to leaving here in a huff should recognise that it is a forum and you are going to get positive and negative comments about your products. That's what being a business in the public eye is all about.

Kippax · « **Reply #9 on:** February 09, 2018, 12:02:05 PM »

replying to the knot question the strongest part of the tree is the knot so for the knot causing the issue i dont believe so no! if the knot was the issue would the bat not of broken with the first 3 years of use i believe so. i think this i just a case of ware and tare the product is a piece of wood and with the amount of games played theses days along with the amount of training sessions done in this day age just imagine how many balls you hit with a bat over the course of a 3 year range and the amount of balls that are not suitable for bats being used theses days also dosent help.

golders · « **Reply #10 on:** February 09, 2018, 12:33:22 PM »

Quick question- do the sponsors not keep the forum going? Not sure why members have to be so confrontational towards them.

ppccopener · « **Reply #11 on:** February 09, 2018, 12:39:47 PM »

@Kippax in the original post it was not mentioned the bat was 3 years old, it should of been if that is the case with that bat.

Some of us commenting on this post have never seen a splice set thru a knot ever, I'm not saying we know more about batmaking than you do because we don't

What I'm saying is it appears to be unusual to do that.

Just for clarification is this still a perfectly normal practice for you today ?

I've also read most of your threads under 'kippax' and I think generally feedback has been pretty good.

Other manufacturers may do the same and its hidden under stickers that never get removed-I don't know.

Some us us are under the impression a knot would be a weak point especially in the splice-could you clarify for our benefit?

Many thanks.

LateBloomer · « **Reply #12 on:** February 09, 2018, 12:51:04 PM »

I at first was slightly in favour of the customer - in the false understanding that this was a new or fairly new bat. Having learnt that the bat is in fact 3 years old I think the customer is pretty lucky to even get the bat returned to him for free! 3 years is a long time to go back to the manufacturer for a cricket bat!

Would be interested to hear his opinion after the bats age has been revealed. Also be interested to know the true timescales between emails exchanged regarding the toe - as Mr (or Mrs) Kippax alludes to - one negative post on this forum can undo many positive posts and reviews.

Kippax · « **Reply #13 on:** February 09, 2018, 12:53:17 PM »

we very rarely get knots in the splice of the bat but if we do yes we would still splice through them as like i said earlier the knot is the strongest part of the tree

ppccopener · « **Reply #14 on:** February 09, 2018, 12:54:36 PM »

Ok thanks for the reply

Author Topic: Re a slight grumble (Read 10407 times)

thedon

Re a slight grumble

Manormanic

Re: Re a slight grumble

JK Lewis

Re: Re a slight grumble

Jaffa

Re: Re a slight grumble

Andythomo21

Re: Re a slight grumble

Kippax

Re: Re a slight grumble

FattusCattus

Re: Re a slight grumble

WalkingWicket37

Re: Re a slight grumble

FattusCattus

Re: Re a slight grumble

Kippax

Re: Re a slight grumble

golders

Re: Re a slight grumble

ppccopener

Re: Re a slight grumble

LateBloomer

Re: Re a slight grumble

Kippax

Re: Re a slight grumble

ppccopener

Re: Re a slight grumble