My son and I popped in to see Jonny last week, primarily to drop off his bat for repair and look at his pads and gloves. As it's his 13th birthday next week, then we decided he could have a new bat, so his eyes promptly lit up at the prospect.
We both came away really impressed. Jonny spent more than an hour chatting to us to make sure he was getting what he wanted in his new bat, from picking a cleft, deciding on desired weight, handle shape, choosing a suitable profile etc etc. I think my son came away feeling really positive that someone would take that much time going through everything to ensure his new bat was hopefully everything he needed.
He finished coming away with an order for a new JS175, new pads and new gloves. I don't know who's more excited now to see the finished product, we can't wait.