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Author Topic: Great customer service  (Read 2831 times)

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LockieEP

Great customer service
« on: August 12, 2022, 07:08:22 AM »
Just wanted to call out some great customer service from the team at Keeley. Son has a Keeley Superior in a harrow which has been an awesome bat for him, he noticed the handle had started to flex and when changed a bat grip we could see a crack in the neck.

Contacted Keeley and they asked to see the bat and sent out a free postage label - on receipt they confirmed could repair and a week later all fixed. New handle, new grip, new stickers and scuff sheet plus a clean up of the blade. All free of charge which was excellent considering we were a month passed the 12 month warranty. Next game my son scored his first 100 with it!

If it was easy to share photos I would!
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kibbs_11

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Re: Great customer service
« Reply #1 on: August 12, 2022, 07:43:20 AM »
Love this story... Well done to your son! Customer Service can go unnoticed at times but it's great to hear you've had a wonderful experience.
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Kai

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Re: Great customer service
« Reply #2 on: August 13, 2022, 02:35:42 PM »
That's great to hear! Good service always keeps the customers coming back.
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Cpatel93

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Re: Great customer service
« Reply #3 on: August 14, 2022, 01:23:52 AM »
Glad to hear your son scored a ton! It's always good to hear success stories when work has been done on a bat!
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