Topic: gm flare (Read 8217 times)

deanoknight · « **on:** March 17, 2010, 10:05:29 AM »

Hi guys, had to send my flare back to gm because of a split toe, I have asked for a replacement because the bat is so new. Just wondering if anyone has had to send a bat back there and what they did, and the turn around time ect??
cheers

Mr Cricket · « **Reply #1 on:** March 17, 2010, 10:57:57 AM »

think it was alridd who got a direct replacement for a snapped bat but ill let him tell you the story...

lovers99 · « **Reply #2 on:** March 17, 2010, 11:19:06 AM »

Got my Icon LE back there for the second time with a split toe,waiting for a replacement as of last Monday.

kibbs_11 · « **Reply #3 on:** March 17, 2010, 11:49:37 AM »

I had a catalyst which split the toe... took it back to romida they let me pick another out there and then... Then that broke like down the back of the bat... Took it back once again they sent it back to GM and they sent me another

great service i believe

deanoknight · « **Reply #4 on:** March 17, 2010, 12:30:32 PM »

ok nice one so it sound like they will replace it then, does any one have a contact number for gm?

harrystokoe · « **Reply #5 on:** March 17, 2010, 05:28:42 PM »

If it only has a split toe they'll most likely try to repair it before giving you a replacement!

deanoknight · « **Reply #6 on:** March 17, 2010, 05:32:37 PM »

well i have said a replacement would be better as its so new

harrystokoe · « **Reply #7 on:** March 17, 2010, 05:34:58 PM »

Yes but just because you've asked for a replacement doesn't mean you'll get one! They'll want to save money but fixing it if they can.

deanoknight · « **Reply #8 on:** March 17, 2010, 05:38:17 PM »

I think they will put customer service ahead of saving a bit of money, plus lets be honest a replacement is not going to break the gm bank is it

Ayrtek Cricket · « **Reply #9 on:** March 17, 2010, 05:46:26 PM »

It depends on the damage I would have thought..... repairing a bat costs less than a new one so will be option A for them if beyond repair I'd think they would send out a new one. Every penny counts in business!

harrystokoe · « **Reply #10 on:** March 17, 2010, 05:53:37 PM »

Quote from: deanoknight on March 17, 2010, 05:38:17 PM

I think they will put customer service ahead of saving a bit of money, plus lets be honest a replacement is not going to break the gm bank is it

It won't break their bank but as Tom says every penny counts in business!

deanoknight · « **Reply #11 on:** March 17, 2010, 05:56:43 PM »

guess we'll see, still need to get hold of them tho, i've sent a couple of emails but nothing back guess they must be really busy. could do with a contact number for them tho

Washington · « **Reply #12 on:** March 17, 2010, 07:15:03 PM »

If its more or less BN then any self respecting company like GM should and most likely will replace it for a new one, as long as the damage wasn't through misuse or negligence

pumakid · « **Reply #13 on:** March 17, 2010, 07:23:42 PM »

Not trying to be funny, but if you've bluntly asked for a replacement, they're probably less likely to give you one. They're the experts. They'll make the correct decision

deanoknight · « **Reply #14 on:** March 17, 2010, 07:49:36 PM »

I think i'm more then in my rights to ask for a replacement, weather they will or not is up to them, but as customdan said as long as its not down to misuse I think they will. But we'll see what they end up doing

Author Topic: gm flare (Read 8217 times)

deanoknight

gm flare

Mr Cricket

Re: gm flare

lovers99

Re: gm flare

kibbs_11

Re: gm flare

deanoknight

Re: gm flare

harrystokoe

Re: gm flare

deanoknight

Re: gm flare

harrystokoe

Re: gm flare

deanoknight

Re: gm flare

Ayrtek Cricket

Re: gm flare

harrystokoe

Re: gm flare

deanoknight

Re: gm flare

Washington

Re: gm flare

pumakid

Re: gm flare

deanoknight

Re: gm flare