Didn't hear from them at all until I dropped them an email a week and half ago to enquire on progress. They said if I needed the bat urgently they would get it to me by Monday just gone. As I didn't want them to rush anything, they said they'd have it done by, well, yesterday. Not had anything back so far notifying me of whether it's complete, been dispatched, etc etc.
So at moment am in bit of limbo wondering when it will arrive. But as you said, it will (should) be worth the wait.