Hi Guys,
I am by no means looking to bad mouth Kippax as a company as they make some fantastic bats, I'm just after some fellow cricket badgers feedback on the bats below.
I purchased 3 Brand New KXR Bats from Kippax before the last of last season, all of which performed excellently, however, 2 bats split quite badly at the shoulder and the final bat completely blew the corner of the toe off. I played a total of 24 Games, and we train once a week so I'd say the bats we're used no more than 20 times each use. The Bats are £390.00 each and I've emailed Kippax earlier today with the photos hoping for some feedback... All I received was the below:-
"Hi,
Very sorry to hear this.
Unfortunately, this isn’t a manufacturing fault. In my view it’s a wear and tear issue based on the purchase date and usage. I take on board what you say about number of games but there’s no mention on volume of practice sessions, plus they have all been relabelled with another brands labels. Happy to fix If this is what you want but replacements is out of the question."
1) I understand that I did change the stickers, but due to their patented handle design and stamps and prints on the bat, they clearly know the bat is a kippax.
2) I've had Kippax bats in the past that have split at the shoulder which they have previously repaired and they've simply become unglued again after a couple of net sessions.
3) One of the bats I'd say is completely unrepairable, and paying £390.00 per bat I was hoping to receive a slightly better response and customer service with regards to this or are my expectations simply too high?
Having forked out a large sum of money last season I was hoping to have 3 bats that would last me the next few seasons never mind not even make it through 1!
So I am left with 3 broken bats and out of pocket, I'd love to hear your guys thoughts on this, images below.
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Topic: 3 x Broken KXR Cricket Bats (Feedback and Opinions) (Read 8099 times)