Where do I start??? Bacon baps were tasty, tea was perfectly made, intro was to the point, sales video was impressive (summer of 69 etc!). Factory was mind blowing (in a bat making sense anyway), anybody who says they aren't handmade will need their eyes testing, the cutting machine aside everything else was done by hand. The machine is so impressive,such detail in getting every bat through.The lad who did the handles was the most enthusiastic person I've ever met-loved his job and took such good care in it! Heard that Trott and Watson are bat freaks, Watson preferred a 808 to an LE cos of the pick up! Watson also has all his gloves an pads tweaked in different ways and spent about 4 hours there last summer making sure they knew what he wants. The set up is fantastic, such a huge area all just for clefts and the procedures to make them. The buffet was spot on,particularly the chicken kebabs, but my banana was abit hard.... Really enjoyed the Q&A section at the end, they asked us questions and were listening to what was said intently. Then tried on the new gloves and swung a few bats, I'm definately getting an Icon LE or Icon + and the LE gloves. GM is all class in every aspect of it's business.