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[sanredrose]

If courier keep on missing the packages, then either OLS will shut operations or the courier will.
Claim should be from from the consignee.... The consignor can surely help in exerting pressure.
 consignee should lodge a protest and complaint with the courier company.
Also in this case earlier the courier said they have delivered and later it's been communicated as missing,
The courier company should also be taken to task. Unless there business and name is affected, they will
Continue to misplace the couriers!!!!

Ideally speaking if OLS was a US based retailer then your example would be possible. Just to clarify the courier company in discussion here booked the package through FedEx. FedEx have asked their sender (courier company) to file a claim. OLS needs to push the courier company to file a claim. However i don't think its appropriate for OLS to hold a customer refund until money arrives from courier company.

[sanredrose]

Here is the kicker .... Read the last line. I am not cheerful at all !

​From: Online Stockist - Cricket Supplies <myonlinestockist@gmail.com>
Subject: Re: Custom bat profile.
Date: Wed, Feb 10th, 2016, 8:46 AM
To: sanredrose@gmail.com


hi yes u may now take bats for the amount for the articles lost....ill collect the items total and then u may for bats u need or any gloves/pads etc also for tht matter.....well i have chased deus quite alot but they are not willing to compensate anything here....thats a big problem and ill contact fedex regarding this but non the less u may take the goods,​ please close the paypal dispute​.....cheers

[simonmay5]

Just been reading things on this blog.
Few things just came to my mind, if the goods were sent via courier, wouldn't be they insured???
I think yes, all goods sent via courier are insured. So logically you should put a claim with the courier
Company and cc the same to OLS so that he may pressurise the courier company to settle the claim.
It would be unfair to stop payment to OLS who has also paid ahead to the company for the product.
So guys seriously the courier company should be taken to task.

To me it's online stockiest problem so why should he not stop the payment when their is a problem with online stockiest he just hides and ignores thinking it will go away it ok when you want to buy but as soon as their is a problem he makes all the excuses under the sun

[simonmay5]

Here is the kicker .... Read the last line. I am not cheerful at all !

​From: Online Stockist - Cricket Supplies <myonlinestockist@gmail.com>
Subject: Re: Custom bat profile.
Date: Wed, Feb 10th, 2016, 8:46 AM
To: sanredrose@gmail.com


hi yes u may now take bats for the amount for the articles lost....ill collect the items total and then u may for bats u need or any gloves/pads etc also for tht matter.....well i have chased deus quite alot but they are not willing to compensate anything here....thats a big problem and ill contact fedex regarding this but non the less u may take the goods,​ please close the paypal dispute​.....cheers

Don't close till you have proof he has sent more items as that's what he wants you to do funny how he always wants you to close before you receive the goods

[sanredrose]

Don't close till you have proof he has sent more items as that's what he wants you to do funny how he always wants you to close before you receive the goods

I read somewhere in the paypal site that you can raise a dispute for the same invoice twice ! So i am not closing anything ... I replied back asking him to respond on the dispute section of PayPal.

[simonmay5]

I read somewhere in the paypal site that you can raise a dispute for the same invoice twice ! So i am not closing anything ... I replied back asking him to respond on the dispute section of PayPal.

The best way to deal with it as if you close he will start ignoring your emails I had this happen first hand so make sure you follow it though

[sanredrose]

The best way to deal with it as if you close he will start ignoring your emails I had this happen first hand so make sure you follow it though

Follow up via paypal or send him emails directly ?

[dcullen8]

Always paypal.

Paypal, if they side with the buyer which almost always happen, usually offer a "pay the refund or close down your paypal account". OLS can't afford to close paypal so they will pay.

Sent from my LG-D855 using Tapatalk

[sanredrose]

@dcullen8 => Will follow up via paypal and will update the thread as and when i have more updates.

[tushar sehgal]

Communicate via paypal. Dispute does not close unless you have money back in your account or gear in your hand. Keep the documents from Fedex handy as well. DO NOT CLOSE THE DISPUTE

[sanredrose]

Communicate via paypal. Dispute does not close unless you have money back in your account or gear in your hand. Keep the documents from Fedex handy as well. DO NOT CLOSE THE DISPUTE

Understood, got the message loud and clear ..

[brokenbat]

MAYBE, also point him to this thread, and indicate how his reputation is taking a pounding...?

[sanredrose]

MAYBE, also point him to this thread, and indicate how his reputation is taking a pounding...?

Sure .. will do that as well ..

[smilley792]

MAYBE, also point him to this thread, and indicate how his reputation is taking a pounding...?

Wouldn't be surprised if he was on here anyway.

But pointing this out may be bad thing. He might think sod it and become even more of a pain.

[simonmay5]

MAYBE, also point him to this thread, and indicate how his reputation is taking a pounding...?

I sure he on hear as new about the post with a nail in the Handel and asked me to take it down just make sure you always go through PayPal as its logs it all and if he does not respond your get your money back